SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spectacular finish!!
Good store, fast and good frame
Fast delivery and very nice frame.
Good store! Frame looks good when inspecting.
Very good quality. Arrived in perfect shape.
It's very nice, very light, it's missing to put it together to prove it.
30 days it is very long delivery for such cost. Everything came whole, the box was slightly crumpled. Collected mostly without problems, only the enamel was broken at the entrance of the wire rope in the steering Cup.
6 days delivery from Spain to Germany. Seller contact very good. All my questions prior buying have been answered directly. Great shopping experience. It’s my first time to order a frame from China. I ordered size L. The weight is 1300g measured. The coating looks very good and precise. Great quality. I’m looking forward to build and ride it.
All very well packed Very good quality finish Steering bearings included Fast shipping It took a few more days not to understand me with the transport company.
All right, I just had to pay import taxes.
Доставка в Московскую область заняла 10 дней. Не смотря на то что продавец указал стоимость посылки в 140 долларов пришлось заплатить пошлину в 9 долларов (670 рублей), от реально заплаченной суммы. На нашу почту коробка прибыла с сильной деформацией и дыркой в центре, которую заклеили сотрудники почты составив соответствующий акт. Так как внутри все было хорошо упаковано, то ничего не пострадало. Сама рама сделана качественно и выглядит красиво. Есть неточность в описании. Для размера М на колеса 27.5 отсутствует крепление под вторую флягу. Хотя в описании указанно, что такого крепления нет только на самых маленьких рамах размера S. Постараюсь дополнить отзыв после сборки велосипеда.
Frame seems solid, a cable holes have quite a bit of play and could use some kind of fastening or cover, finishing inside the frame could also be improved as there are leftover bits from moulding process that could be sanded down as they are otherwise quite sharp and pretty annoying during assembly-.
Ich hoffe dieser Rahmen hat keine Probleme. Ansonsten ist dieser Anbieter zu empfehlen guter Kontakt und zusammen Arbeit. Danke
Parece de buena calidad,envío muy rápido
Purchase and fast delivery, good communication with store. Materials and finishes at first sight look good, waiting to mount and test it.
<2en> 6 nap alatt ideért. A váz nagyon szép, de a fontos dolgok építés és használat közben fognak kiderülni. <2en> Remélem tartós lesz. En 1152g-os vázat kaptam. Unfortunately használom, írok Rola még.
The frame came ~ in 3 weeks. Of these, 1.5 have been in Singapore. On the frame. Total weight 1250 with drones under the Axis. (quite rolled) What kind of jambs were seen was not, the frame was all flaming-the carbon is durable. Was drinking paints on the Ka and steering wheel in 1mm +-. Gently took off the knife and everything became dense and clear. I rolled on the frame for about 2 weeks-emotions are positive. But there are jokes-I have at the back as in the Cadale asymmetrical on the feathers in 2mm (I had to drag the umbrella) and at the base of the bottom I. Z-Hydra while the surface was not enough length (I'm waiting for a new Hydra)
All good. Used this frame before and its perfect! Thank you!
Frame with good quality, well packed and sending very fast, arrived in 3 days coming warehouse Spain.
Beautiful frame, fast delivery.